Wintino Casino Privacy Policy 2026

When you register, we collect your email address, a password, your name, date of birth, address, phone number and country. During verification we may also ask for identity documents, proof of residence, evidence that you own the payment method you use, and transaction histories or statements. As you use your account, we record deposits, withdrawals, bets, bonus activity, Coins earned in our Shop, support conversations, and technical details such as your device type, browser and IP address.

We use your data to create and run your account, process payments, credit bonuses, provide customer support and keep our games working smoothly. We also use it to confirm your age and identity, prevent duplicate accounts, detect fraud and money laundering, meet our legal duties and enforce our Terms and Conditions. With your consent, we may send promotions or VIP offers tailored to how you play. You can switch these messages off at any time.

We rely on several grounds. Most processing is necessary to perform our agreement with you, such as running your account and handling payments. Some is required by law, including customer due diligence and anti-money-laundering checks. Other processing serves our legitimate interests, for example securing our platform and preventing abuse. Marketing messages rely on your consent, which you may withdraw whenever you like without affecting your access to the site.

We share information only where it is needed. This includes payment providers that handle card, bank, Neosurf and crypto transactions, identity-verification partners, game studios whose titles you play, hosting and security suppliers, and customer-support tools. We may disclose data to regulators, courts or law-enforcement bodies when legally required. We do not sell your personal information. Service providers act on our instructions and must protect your data to a standard consistent with this policy.

We keep personal data for as long as your account is open and for a period afterwards to satisfy legal, regulatory, accounting and dispute-resolution obligations. Verification documents and transaction records are retained for the period required by anti-money-laundering rules. If you self-exclude, we keep the minimum details needed to honour that choice. Once data is no longer needed, we delete it or anonymise it so it can no longer identify you.

Subject to applicable law, you can ask to access the personal data we hold about you, correct inaccurate details, request deletion, restrict or object to certain processing, and receive a portable copy of information you provided. You may also withdraw marketing consent at any time. Some requests may be limited where we must retain records by law, or where verification is incomplete. We will explain our reasoning if we cannot fully act on a request.

Sensitive data travels over an encrypted network, and access inside our team is limited to people who need it for their role. We apply identity checks and anti-money-laundering procedures to keep the platform safe for everyone. You play a part too: keep your login details confidential, choose a strong, unique password, and tell our support team promptly if you suspect anyone else has used your account. No online service is risk-free, but we work hard to reduce it.

We use cookies and comparable technologies to keep you signed in, remember preferences, measure performance and, where you agree, personalise content. You can manage non-essential cookies through your browser or our consent settings. For a full breakdown of the categories we use, their purposes and how long they last, please see our Cookie Policy.

If gambling stops being fun, our responsible gambling tools and self-exclusion option are available to you. When you use them, we process the related information to protect you and respect your decision. Support is available around the clock through live chat and email. Please play within your means, and remember that gambling is meant for adults only.

To make a privacy request, contact our Data Protection team through our customer support channels and describe what you need. We may ask you to confirm your identity before acting on it. We may update this policy from time to time to reflect changes in our services or the law. When we do, we will publish the revised version on the site with a new date, so please check back occasionally.