Wintino Casino Terms and Conditions 2026

You must be at least 18 years old and of legal age under the laws that apply to you before you register or play. If you are under 18, you must leave the site immediately. You are responsible for checking that online gambling is lawful where you live. We allow one account per person, household or address, phone number, email address and IP address; any additional account is treated as a duplicate. If any translated version of these terms differs from the English version, the English version prevails.

Your account must be opened in your own correct name, and you must keep your details accurate and up to date. Keep your login credentials confidential, because all activity carried out under your account is treated as yours. Accounts cannot be sold, transferred, bought or shared. Registration involves choosing a welcome offer or skipping that step, entering your email address and a secure password, confirming that you are of legal age, accepting these terms and our Privacy Policy, and completing the remaining required details.

We follow customer due diligence and anti-money-laundering procedures. We may ask for certified identification, proof of address, proof that you own your payment method, and transaction statements. Checks can take place before or after a deposit or withdrawal and may include phone or face verification through third-party providers. You must supply requested documents within 30 days. Verification is usually completed within 10 days of receiving a full response, though it can take longer. If documents are not provided, we may withhold payments, suspend your account or close it permanently.

Deposit minimums and maximums are set at our discretion. Your balance is not a bank balance and earns no interest. Deposits must be wagered at least once; if your wagering is below the deposited amount, we may cancel related winnings and retain a commission of 10% of your last deposit (minimum 0.75 AUD), or 15% if you funded it by bank card or bank transfer. To withdraw, you must have wagered at least 30 AUD in the calendar month of your request. Withdrawals go back by the deposit method where possible. You may have up to three pending withdrawals at once.

Daily and monthly limits in AUD depend on your VIP level: Level 1, 800 and 10,500; Level 2, 800 and 16,000; Level 3, 1,200 and 20,000; Level 4, 1,600 and 24,000; Level 5, 2,500 and 35,000. Your level reflects activity over the previous 90 calendar days and drops to the lowest level after a month without bets. Requests are processed within three business days, with our payments staff working 6 AM to 5 PM GMT, Monday to Friday. We are not responsible for delays after processing. You are responsible for any taxes on your winnings.

Deposits are generally not refunded. We consider a refund only in exceptional circumstances, and you must request it within 24 hours of the deposit. We respond within 10 business days. No refund is possible once the deposit, or any bonus linked to it, has been wagered, and any bonuses and winnings are deducted from a refund. Funds are held in segregated client accounts. If an amount is credited to you in error, it belongs to us and may be deducted. If we wrongly deduct an amount, we return it within 30 days of detecting the error.

Our welcome offer for casino players is 125% up to $1,332 + 250 FS, and an eligible deposit is required. New players can alternatively choose a sports offer or one of two crypto offers, as shown at registration. You may claim one bonus per person, family, household address, phone number, computer and IP address. Every bonus carries wagering requirements, which vary by promotion, so check the terms of each offer. Promotion-specific terms override these general terms. We may deny or cancel any bonus at our sole discretion, and our decision is final.

While a bonus is active, games contribute to wagering differently. Slots (except listed titles), scratch cards and keno count 100%. Live games and video poker count 10%, as does Plinko. Table and card games count 0%. Crazy Time, Dream Catcher and Monopoly count 50%. Many crash and instant-style games count 10%, and a further list of titles counts 0%. Jackpot slots, Slingo and bingo cannot be played with bonus funds. A list of prohibited games applies while a bonus is active; check the full promotion terms before you play.

You cannot register or deposit if you live in an excluded jurisdiction, including the United States of America, the United Kingdom, France, the Netherlands, Sweden, Denmark, Russia, China, Israel and others named on our site. Certain promotions are restricted further for residents of additional countries. We may change this list at our discretion and publish updates on the site. Some game providers also apply their own territorial restrictions. If you gain access from a restricted location, we may void your play and close your account.

An account becomes inactive after 180 days without a login. While it remains inactive, we charge 10 AUD per month, or the whole remaining balance if it is lower than that, and charges stop once the balance reaches zero. We may change this fee without notice. Logging in regularly keeps your account active and avoids charges, so contact our team if you plan to take a long break and want to discuss your options.

You may ask us to close your account by emailing our support team. Closure is possible only with a zero balance and no pending withdrawals; otherwise remaining funds are voided. If you want a break from gambling, you can request self-exclusion by emailing customer service. You must tell us about any other accounts you hold and must not open new ones. We are not liable for losses on accounts you fail to disclose. We may also refuse or close an account without notice or stated reasons.

You must not open duplicate accounts, provide false details, or abuse bonuses. If we find duplicate accounts, all related actions are void, promotions are cancelled, winnings are forfeited, any paid withdrawals must be repaid, and the account is closed permanently. We are not liable for losses resulting from your choices, technical faults beyond our control, or unlawful use of the service. We do not promise winnings, and play always involves risk.

If you have a complaint, contact our support team by live chat or email first, and we will aim to resolve it fairly. Details about governing law and formal dispute procedures are published by us on the site and may be updated from time to time. We may amend these terms, and updates take effect when published. Continuing to use your account after a change means you accept the revised terms, so please review this page periodically.